Help us improve Answers HQ! Take Survey No, Thanks

fefdx

by viglantetwitch
Reply

Original Post

fefdx

★★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2070
Enter RAM memory size in GB 32gb
What is your gamertag/PSN ID/EA Account name? Viglante-twitch
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder or Bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. random
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. dropping from ship, in combat, or sprinting
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) Started yesterday when i installed my RTX 2070
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It freezes the game, shows an error that my GPU was removed and the drivers were updated, then when i click "OK" it crashes
What should be happening instead? The game should run smoothly.
Steps: How can we find the bug ourselves? Use an NVIDIA RTX card, 2070-2080Ti, the results online say to roll back to previous drivers, but that's not an option since the website won't let me and GeForce Experience only has the most recent

My NVIDIA RTX 2070 is causing Apex Legends to crash due to driver issues.  The results online say to roll back to previous drivers, but that's not an option since the website won't let me and GeForce Experience only has the most recent. This only happens when i load into game, sometimes when i'm still in the drop ship. The error that appears says something about my GPU being either removed or drivers being updated. Please send any info that might help.

Message 1 of 2 (94 Views)

Re: fefdx

Champion

Hey @viglantetwitch 

 

I faced the same issue and this is because of the latest drivers.

You don't rollback drivers in the GeForce application but in your Device Manager.

 

Here you find a link how you can roll back your GPU Drivers.

NVIDIA - Rollback GPU Drivers

 

Let me know if this solved this issue.

 

Zeelmaekers

_____________________________________________________________________________
This post is 100% Zeelmaekers Approved!
No Penguins were harmed during the making of this post.
I am a volunteered Champion, not an EA employee.
Useful links: AHQ Rules - User guidelines - Report A cheater - Apex Legends FAQ
Twitter: @ZeeImaekers - Latest Blog post: Anthem Items Tiers

Message 2 of 2 (57 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help