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Re: everytime i launch apex legends its not responding or its a black screen

by EA_David
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everytime i launch apex legends its not responding or its a black screen

★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number gtx 1050 ti
Enter RAM memory size in GB 16 gb ram
What is your gamertag/PSN ID/EA Account name? mr_kmight
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. the loading screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing it happened at the loading screen
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? its says not responding or just a black screen
What should be happening instead? it should launch the game
Steps: How can we find the bug ourselves? do an update and fix it please i just wanna play the game i deleted it but im gonna download it again but plz do an update and fix it

plz fix it with an update 

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Re: everytime i launch apex legends its not responding or its a black screen

Community Manager

Have you played on this system before? If not, you may need to update your drivers: https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

Adding your dxdiag details may help too: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

f you have played on that system before, sounds like there's something local that's an issue, perhaps if you try a Clean Boot you'll see a change? If so, that'll help with finding where the issue lies. 

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

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