July 2019
Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? kodicarson69
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 7/12/19
What time did you see the bug? (HH:MM AM/PM) 15:10
What is your time zone? BST - GMT + 6:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? don’t know
What happens when the bug occurs? won a game of division rivals and won’t let me leave the game unless i forfeit and don’t get the win
What should be happening instead? should be getting the win without forfeiting
Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? kodicarson69
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 7/12/19
What time did you see the bug? (HH:MM AM/PM) 15:10
What is your time zone? BST - GMT + 6:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? don’t know
What happens when the bug occurs? won a game of division rivals and won’t let me leave the game unless i forfeit and not get the win
What should be happening instead? should be getting the win without forfeiting
Solved! Go to Solution.
July 2019
Hey @kodicarson6969 if you are having issues with the game freezing then Sony recommends that you try the following steps:
Restart your console:
Make sure your game software is up to date:
Make sure your PS4's system software has the most recent update:
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
Uninstall/reinstall your game:
Reinstall the original hard drive:
If none of these steps have helped, you should reach out to PlayStation Support.
Darko
July 2019
Hey @kodicarson6969 if you are having issues with the game freezing then Sony recommends that you try the following steps:
Restart your console:
Make sure your game software is up to date:
Make sure your PS4's system software has the most recent update:
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
Uninstall/reinstall your game:
Reinstall the original hard drive:
If none of these steps have helped, you should reach out to PlayStation Support.
Darko