did not receive GAC crystals

[Darth754]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 5a
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 272-789-547
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I thought the new GAC daily crystal payouts were supposed to be delivered to inbox at the same time as arena payout. I got my arena payout today with the arena tokens and credits. Did not receive any crystals.
Steps: How can we find the bug ourselves? Seems like you already know about it https://forums.galaxy-of-heroes.starwars.ea.com/discussion/252019/grand-arena-crystal-payout-timing-... I just wanted to add myself to that list
Connection Type Wifi
Please select your region North America
Country United States

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Missing GAC crystal payout

[EA_UltraSlide · Accepted solution]

Hi guys, sorry to hear that.

The team are aware of this issue and are currently working on it. Please see the following Forum Post for further information.

Grand Arena Crystal Payout Timing Issues

Please also keep an eye on the Official forum for any updates regarding this.

[eturByTI]

My nephew and I also didn't get crystals. 452-157-594 and 453-852-247

[Plumsters333]

I also did not get crystals yesterday when I got the update right before my payouts. I got the 500 crystals but I didn't get the daily crystals rewards 814-177-546

[Use_The_Force_Lu]

Same for 297-559-561

[GrantSlavinovic]

Same for me : 758-984-986

[BinBetter]

Same. Changes happened right before my payout hour yesterday and I got no crystals. Again today nothing. 735-588-961 Binbetter. 

[bertix]

same here 393-187-585

[356817696]

Same here. 356-817-696

[EA_UltraSlide · Accepted solution]

Hi guys, sorry to hear that.

The team are aware of this issue and are currently working on it. Please see the following Forum Post for further information.

Grand Arena Crystal Payout Timing Issues

Please also keep an eye on the Official forum for any updates regarding this.

[zackism1983]

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@EA_UltraSlide wrote:

Hi guys, sorry to hear that.

The team are aware of this issue and are currently working on it. Please see the following Forum Post for further information.

Grand Arena Crystal Payout Timing Issues

Please also keep an eye on the Official forum for any updates regarding this.

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That post hasn’t been updated for two days. Are they really working on it? Asking us to just keep waiting for them, who are clearly a few hours from packing it in on the weekend seems like garbage. Googles gonna be hearing from me for some refunds soon.