Re: crash to desktop - origin/ea luncher patch v5.0

by G_Orwell1984
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Original Post

crash to desktop - origin/ea luncher patch v5.0

[ Edited ]
★★★★ Novice

after last november update v5.0 i can not start the game. plattform is pc origin/ea luncher. if i start the game in the origin luncher, the game is loading until the screen, where i had to press <enter>. after pressing <enter> the game crashes to desktop without any notice or error message.
any suggestion?

 

last screen i can see after crashing to desktop is attached

 

Message 1 of 4 (645 Views)

Re: crash to desktop - origin/ea luncher patch v5.0

Community Manager

@G_Orwell1984 

 

Assuming you were able to play before that update/patch.

 

In Origin: right click the game and then Repair

 

EA app: click the Manage button and then Repair.

 

Thanks.

barry.png
Message 2 of 4 (627 Views)

Re: crash to desktop - origin/ea luncher patch v5.0

★★★★ Novice

hi EA_Barry, thx for fast answer!

i already tried to repair the game in the luncher in the way you have described. And i also tried to uninstall and install new without positive effect. It is still the same.

Message 3 of 4 (624 Views)

Re: crash to desktop - origin/ea luncher patch v5.0

★★★★ Novice

@EA_Barry 

i have one more suggetion regarding to this technical issue. Around the time with update v5.0,

i had a windows 10 update for .NET Framework (KB5020687) and an quality update (KB5019959). Pleace check, if this can be responsible for the problems of many players

Message 4 of 4 (538 Views)

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