connection error

by iBunkbed
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Original Post

connection error

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? google pixel 3a
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug When i open the application I get past the two title screens but when it comes to the home screen and checking for updates, the booter gets stuck and refused to move on.
Steps: How can we find the bug ourselves? logging on
Connection Type Wifi
Please select your region North America
Country United States

When i open the application I get past the two title screens but when it comes to the home screen and checking for updates, the booter gets stuck and refused to move on. I have cleared my cache, force stopped the app, restarted my device itself as well as tried wifi and mobile data and nothing has worked. I havent uninstalled the app yet because im afraid of losing my progress.

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Re: connection error

EA Live QV Team

Hi @iBunkbed and sorry to hear that.

 

Is this still an issue for you? Do you have your ally code?

 

If you have your account linked with Google Play, you will not lose any progress after a reinstall.

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