client banned:banned??

[Zelfarso]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GEforce 1070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? zelfarso
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. n/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? wraith
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. just tried loading into a game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. literally just loading into a match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 02.08.19
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I'm not a cheater, I dont have a bad name, I dont trash talk, and I dont even use overlays. Why in the world does it say client banned: banned.
What should be happening instead? I should be able to play the game like a normal person.
Steps: How can we find the bug ourselves? you can log into my account and click join match. and you will see the same crap.

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I'm not a cheater, I dont have a bad name, I dont trash talk, and I dont even use overlays. Why in the world does it say client banned: banned.

you can log into my account and click join match. and you will see the same crap.

I've already put in tickets and nobody is getting back to me. I just want to play the game.

My gamer ID is Zelfarso. I'm on PC using origin like everyone else.

[Zeelmaekers · Accepted solution]

Hey there!

You should have received a e-mail regarding the ban.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

Unfortunately we can't assist further with account bans on AHQ.
However if you have any questions, you can drop them down below.

[Zeelmaekers · Accepted solution]

Hey there!

You should have received a e-mail regarding the ban.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

Unfortunately we can't assist further with account bans on AHQ.
However if you have any questions, you can drop them down below.

[Zelfarso]

It was most definitely a mistake, I'm one of the worst players in the game guaranteed lol.

I submitted the appeal and I've not received any response. Trying to reach out to someone.