Cant loot death boxes

[BakinMeBoi]

@zzzeabart I also can't loot death boxes as of this morning, was working perfectly fine last night! But when I hopped into a ranked match it wouldn't let me loot death boxes and my teammates refused to help me get ammo which resulted in me leaving as I essentially couldn't play, which resulted in an abandonment penalty

[depressedeevee]

this issue kept occuring in ranked play, i didnt play regular trios to know if the bug happens there as well

[SocialistJew]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Isolation Earth
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Uncle Armin
Are you using any software with an overlay? Yes
If yes, can you list them here? Xbox party chat overlay
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Caustic
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The area just out side of bunker between bunker and air base
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. We had just gotten finished fighting a squad
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 03/01/21
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When looting it seems as if you have picked the item from the death box as it shows it’s no longer in their inventory however after 1 second it places it back in not allowing you to pick it up. You can go through the entire inventory spamming it trying to pick stuff up but it will dissappear and then place it right back in not giving my character anything
What should be happening instead? The items I take from the death box should be put into my inventory
Steps: How can we find the bug ourselves? I don’t know what exactly triggers the bug I have noticed it occurs more frequently when third partying a squad

‌

Idk if the clip I attacked will upload but this bug makes it very annoying to armor swap in combat or just get loot to survive as only items found in the world are able to be picked up 

[EA_Aljo]

Hi there, @SocialistJew.

Is this happening every time you loot a death box?

[SocialistJew]

No not every time but it is happening frequently making it very annoying to play ranked I have a video but the extension isn’t supported on her

[SocialistJew]

However if it happens one game it continues for the rest of that game until you queue up for a new match so once it happens it does not stop until your next match. 

[EA_Aljo]

@SocialistJew 

Thanks for the details. How frequently is this occurring?

[SocialistJew]

I play the game every day and it happens every day I’d say if I play about 10 games it will happen in about 3/10. I usually play with a friend but I’m going to test it tonight to see if it happens when I’m not queued up with anyone else 

[SocialistJew]

I have a game clips of it happening but it won’t let me post it here I could email it to you? 

[EA_Aljo]

@SocialistJew 

Can you put it up on YouTube and provide a link to it here?