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Re: Can’t loot death boxes

by EA_Blueberry
Reply

Original Post

Re: Death Box Looting

Community Manager

Hi, @dude_dongTgidong 

 

If you're still experiencing this error can you let us know what platform you're playing the game on?

/Blueberry

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Message 21 of 32 (177 Views)

Re: Death Box Looting

★★★★ Novice
Hello!

Im using Pc
Message 22 of 32 (169 Views)

Re: Death Box Looting

Champion

Sometimes a players drops a death-box without having items on them.

These you can't open or loot.

 

 

_____________________________________________________________________________
This post is 100% Zeelmaekers Approved!
No Penguins were harmed during the making of this post.
I am a volunteered Champion, not an EA employee.
Useful links: AHQ Rules - User guidelines - Report A cheater - Apex Legends FAQ
Twitter: @ZeeImaekers - Latest Blog post: Anthem Items Tiers

Message 23 of 32 (165 Views)

Re: Death Box Looting

[ Edited ]
Community Manager

Hey, @dude_dongTgidong 

 

Can you be a little more descriptive on what you're actually experiencing with the loot boxes? When a player dies their loot box will appear and you should be able to grab the contents from it. If their whole squad gets eliminated and you grab the last item from their loot box, it should disappear.

 

Edit: Accidentally tagged you @Zeelmaekers  and made the correction.

/Blueberry

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Message 24 of 32 (152 Views)

Re: Can't loot

★★★★ Novice

it is still happening these days 

its april 

 

Message 25 of 32 (129 Views)

Can’t loot death boxes

★★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? hotcheese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting death box
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100
When did this happen? (dd.mm.yy hh:mm) 21.04.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can’t take or swap anything from death boxes. Tried multiple boxes, different games, different characters. In a squad, not in a squad. Deleted the game. Reinstalled. Same issue.
What should be happening instead? Able to take items from death boxes.
Steps: How can we find the bug ourselves? No clue

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? hotcheese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to loot a death box
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100
When did this happen? (dd.mm.yy hh:mm) 21.04.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can open the death boxes, view the death boxes, but I can’t take anything or swap. No button even displays to swap. I only get the “close” button.
What should be happening instead? I should be able to take items from death boxes
Steps: How can we find the bug ourselves? No clue but other people have the issue (google searches)

Message 26 of 32 (137 Views)

Re: Can’t loot death boxes

Community Manager

Do you have the game installed on an external hard drive?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 27 of 32 (127 Views)

Re: Can’t loot death boxes

★★★★ Newbie

No.

Message 28 of 32 (114 Views)
Highlighted

Re: Can’t loot death boxes

Community Manager

Strange. Do you have anything plugged into the USB slots or are you using a custom PS4 controller?

 

Try rebooting your network and power cycle the console. Then launch the game and reset your settings back to default. Try playing some games.

 

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 29 of 32 (88 Views)

Re: Can’t loot death boxes

Community Manager

Hey all,

I moved several individual reports together so we have them all under one post. If any of you are still experiencing this, can you let us know if reinstalling the game fixes this for you? 

 

If you still experience this, please attach a record clip (or link to a clip) of when this happens. A 5 minute clip of leading up to this and you interacting with the box for a minute would really be helpful in narrowing down what causes this. Try exiting the death box and check your inventory, then loot again. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 30 of 32 (59 Views)

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