February 2019
If you're still experiencing this error can you let us know what platform you're playing the game on?
March 2019
March 2019 - last edited March 2019
Hey, @dude_dongTgidong
Can you be a little more descriptive on what you're actually experiencing with the loot boxes? When a player dies their loot box will appear and you should be able to grab the contents from it. If their whole squad gets eliminated and you grab the last item from their loot box, it should disappear.
Edit: Accidentally tagged you @Zeelmaekers and made the correction.
April 2019
it is still happening these days
*
its april
April 2019
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? hotcheese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting death box
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100
When did this happen? (dd.mm.yy hh:mm) 21.04.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can’t take or swap anything from death boxes. Tried multiple boxes, different games, different characters. In a squad, not in a squad. Deleted the game. Reinstalled. Same issue.
What should be happening instead? Able to take items from death boxes.
Steps: How can we find the bug ourselves? No clue
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? hotcheese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to loot a death box
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100
When did this happen? (dd.mm.yy hh:mm) 21.04.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can open the death boxes, view the death boxes, but I can’t take anything or swap. No button even displays to swap. I only get the “close” button.
What should be happening instead? I should be able to take items from death boxes
Steps: How can we find the bug ourselves? No clue but other people have the issue (google searches)
April 2019
Do you have the game installed on an external hard drive?
April 2019
No.
April 2019
Strange. Do you have anything plugged into the USB slots or are you using a custom PS4 controller?
Try rebooting your network and power cycle the console. Then launch the game and reset your settings back to default. Try playing some games.
Reboot the power to the modem/router
PS4:
Power Cycle
April 2019
Hey all,
I moved several individual reports together so we have them all under one post. If any of you are still experiencing this, can you let us know if reinstalling the game fixes this for you?
If you still experience this, please attach a record clip (or link to a clip) of when this happens. A 5 minute clip of leading up to this and you interacting with the box for a minute would really be helpful in narrowing down what causes this. Try exiting the death box and check your inventory, then loot again.