cant enter to a game, long queue

[DeteroitSmash]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx 2070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? DeteroitSmash
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. DeteroitSmash
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? -
Which Legends were your squad mates using (if applicable)? -
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. -
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. -
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) since i started playing
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? can get into a game
What should be happening instead? get into a game
Steps: How can we find the bug ourselves? i don't know, in the main screen

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I am unbable  to get into a game, keep searching for a game waiting in queue with 1\2 people

queue lasts forever, even if I change datacenter to new york which suppose to be populated.

[EA_Kent · Accepted solution]

Hey @DeteroitSmash, 

Do you mind if we try out some troubleshooting to see if we can help fix this? 

When you have the chance I'd recommend starting out with the basic and advanced connectivity steps from the EA Help website. If you're still having any trouble getting into a match after that please let me know. Thanks! 

[EA_Kent · Accepted solution]

Hey @DeteroitSmash, 

Do you mind if we try out some troubleshooting to see if we can help fix this? 

When you have the chance I'd recommend starting out with the basic and advanced connectivity steps from the EA Help website. If you're still having any trouble getting into a match after that please let me know. Thanks! 

[DeteroitSmash]

Hello There, 

Thanks for your reply!

The issue was resolved immediately after the last patch.

I'm not sure what it was, but the players experienced it also.

this can be closed, thanks!

[JDmRogue1]

Glad your issue got resolved.  I'm using a PS4 and the issue still remains and for others using PC's as well...

[sailormarymoon]

Same here. I waited so long that the server kicked me off because I was ‘inactive’.

on ps5 playing the ps4 version. And no I’m not waiting 8-12hrs to download the ps5 version. I already had to wait the same amount for the ps4 update…

[EA_David]

Hi, from what I can see, folks are still getting into matches consistently, do you make any changes on your end for it to beback working again, or does this afflict you "randomly"?

[JDmRogue1]

Haven't been able to play a match for 8 days now with PS4 when you uncheck the fill teammates box.   I can get into the firing range just fine everytime and also I can get into matches when  I recheck the fill teammates box...   

Tried many different things when I spoke with EA support; restore license, reboot router, changed to 4 -5 different state servers, uninstalled and reinstalled the AL game and still cannot play a match when the fill teammates box is unchecked...  stuck in matchmaking limbo and times out when it goes to the next landscape match...

[EA_Kent]

@JDmRogue1 

Thanks for the info!

Is everyone else also seeing the same issues when the auto-fill teammates box is unchecked? 

[L1ghtski_btw]

pls im having the matchmaking bug on pc i cant enter an apex match it doesnt even ready