can't marry or propose

[mingkywingky]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone 6
OS Version 11.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003008472645
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? relationships that are level 8 and above can't get married
What do you expect to see? the option to marry or propose
Connection Type Wifi
Please select your region Asia
Country Philippines
Additional feedback

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hi, my sim can't seem to get married. i have a sim with a level 8 romantic relationship (i also have one with a level 10 relationship status) but when i tap on the wedding arch the get married option isn't available. i can't unlock the ' a delightful proposal' quest. i have all the required items (wedding arch, etc.). but the propose event is missing or when i tap on the wedding arch only the 'imagine big day' action appears. I've also done all the troubleshoot stuff suggested.

[Phantomlover1717]

Could it be the propose event is underneath one of the other romantic options. If you scroll down you should be able to find more interactions.

[wycoly]

In my case that didn’t help.

[Phantomlover1717]

Could you try and see if you do get the option when you're on a different lot, like the cafe?

[wycoly]

Hi Phantom,

thanks for your answer. That didn’t work, too :-(