Re: bug opening the game

by EA_Kent
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bug opening the game

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number radeon rx 570 series
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? calissiboire
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? discord
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. game opening
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. trying to get in the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? many
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? cant lauchn the game for 2 days and just bought 30 $ apex pieces
What should be happening instead? game onpens
Steps: How can we find the bug ourselves? i dont know but it would be nice to be able to finish battle pass before it ends

i have nothing

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Accepted Solution

Re: bug opening the game

★★ Novice
@Calissiboire clear steam cache it fixed it.

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Re: bug opening the game

★★ Novice
@Calissiboire clear steam cache it fixed it.
Message 2 of 3 (173 Views)

Re: bug opening the game

Community Manager

Hey @Calissiboire


Were you able to try clearing the Steam cache like bloodmanA2 suggested above? Are you still having any trouble starting up the game? 

 

 

/Kent

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