Bug Reports

Find your Player ID

We use your Sims Mobile Player ID to find your account and help with issues like missing content, progress issues, and more.

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Top Answers

Browse the most popular answers provided by the community and EA for solutions to common issues. 

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Unanswered Questions

Share your knowledge and help out your fellow players by answering one of these open questions.

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Get back in the game

Lost your account? Missing items? Technical troubles? We can help.

Troubleshooting tips