Re: battle action froze

by EA_UltraSlide
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Accepted Solution

battle action froze

★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi MT9
OS Version 12.01
Ally Code: (Find it here: http://bit.ly/AllyCode ) 496382617
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug During combat in an arena battle, Malak attacked HK47 but the battle action then froze. The rest of the animations continued and I was able to go into chat and click 3 out of 4 icons. It would not let me enter the menu to quit. Battle timed out and nothing happened. WiFi was fine, even swapped between my connections and no effect.
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region Europe
Country UK

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi MT9
OS Version 12.01
Ally Code: (Find it here: http://bit.ly/AllyCode ) 496382617
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug During combat in an arena battle, Malak attacked HK47 but the battle action then froze. The rest of the animations continued and I was able to go into chat and click 3 out of 4 icons. It would not let me enter the menu to quit. Battle timed out and nothing happened. WiFi was fine, even swapped between my connections and no effect.
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region Europe
Country UK

Took video during freeze

Message 1 of 2 (153 Views)

Accepted Solution

Re: battle action froze

EA Live QV Team

Hi @tiffer72 and thanks for reporting this.

 

This has been raised for further investigation.

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Message 2 of 2 (135 Views)

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Re: battle action froze

EA Live QV Team

Hi @tiffer72 and thanks for reporting this.

 

This has been raised for further investigation.

Message 2 of 2 (136 Views)