Your new TW matchmaking released in March 2018 isn´t working [ Edited ]

[jedilord1]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? gameplay issue
OS Version gameplay issue
Ally Code: (Find it here: http://bit.ly/AllyCode ) gameplay issue
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug you have released this info about matchmaking: As a primary consideration, matchmaking identifies the strongest characters/ships expected to be used by each participant in the Territory War and assigns a value to each roster. Then it looks for the single strongest squads and compares them to each other. Matchmaking then aggregates these criteria for the guild and finds the opponent that is most similar. (see the full explanation here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/162893/dev-post-matchmaking-clarification...) This isn´t working, we have to face a guild with that roster: 2014 toons on 7*; 242 toons with g12; 423 toons g11; 274 toons g10; 277 toons g9 We have: 1736 toons on 7*; 205 toons with g12; 289 toons g11; 245 toons g10; 215 toons g9 on average they are 20% stronger than us our best 20 player have 252 zeta toons, their 20 best player have 325 zeta toons!!! and the hero toons: jedirey: 14 (they) vs. 3 (us) cls: 37 (they) vs. 29 (us)
Steps: How can we find the bug ourselves? our opponent: https://swgoh.gg/g/4956/str0ntium-d0gs/ our guild: https://swgoh.gg/g/19787/austria-dragons/
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you have released this info about matchmaking:

As a primary consideration, matchmaking identifies the strongest characters/ships expected to be used by each participant in the Territory War and assigns a value to each roster. Then it looks for the single strongest squads and compares them to each other. Matchmaking then aggregates these criteria for the guild and finds the opponent that is most similar. (see the full explanation here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/162893/dev-post-matchmaking-clarification...)

This isn´t working, we have to face a guild (best 20 players) with that roster:
2014 toons on 7*; 242 toons with g12; 423 toons g11; 274 toons g10; 277 toons g9

We have (best 20 players):
1736 toons on 7*; 205 toons with g12; 289 toons g11; 245 toons g10; 215 toons g9

on average they are 20% stronger than us

our best 20 player have 252 zeta toons, their 20 best player have 325 zeta toons!!!

and the hero toons:
jedirey: 14 (they) vs. 3 (us)
cls: 37 (they) vs. 29 (us)