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Re: Your device isn't compatible with this version

by Mrbotany
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Original Post

Re: Your device isn't compatible with this version

★★★★ Newbie
Message 21 of 55 (2,091 Views)

Re: Your device isn't compatible with this version

★★★★ Newbie
same issue, galaxy s8 active.
Resetting doesn't work. You cannot locate the game in the store due to it being listed as incompatible. Maybe check the compatibility settings for the play store upload to make sure the galaxy series didn't get blacklisted?
Message 22 of 55 (2,071 Views)

Re: Your device isn't compatible with this version

EA Star Wars: Galaxy of Heroes Team

Potential workaround:

  1. Uninstall Heroes.
  2. Ensure you are on a known good network connection.
  3. Clear the Google Play store data.
    1. Navigate to ‘Settings’.
    2. Select ‘Apps’.
    3. ‘See all Apps’.
    4. Tap ‘Google Play store’ in the list of apps.
    5. Tap ‘Storage’.
    6. Tap ‘Clear DATA’.
    7. Restart your phone and try again.
  4. Restart your phone.
  5. After working through these steps, please attempt to re-download Heroes from the Google Play store.
  6. If you are still experiencing this issue, please reach out to Customer Experience with your device information and ally code.
  7. Additionally, if you are comfortable doing so, please also try the following advanced troubleshooting steps:
    1. Change your display resolution.
      1. Navigate to ‘Settings’.
      2. Select ‘Display’.
      3. Tap on ‘Screen Resolution’.
      4. Move the blue dot to a different resolution setting.
      5. Restart the Google Play store and try again.
    2. Ensure your system is up-to-date.
      1. Navigate to ‘Settings’.
      2. Tap ‘About device’.
      3. Tap ‘System updates’.
      4. Tap ‘Check for update’.
      5. Tap ‘OK’ if asked to confirm.
      6. Wait while your device checks for updates.
      7. Select ‘Download’ or ‘Yes’ if an update is available.
      8. Tap ‘Install Now’ after the update has downloaded.
      9. Ensure your device is connected to a charger.
      10. Wait while your device updates.
      11. Once updated, please restart your phone and try again.
Message 23 of 55 (2,058 Views)

Re: Your device isn't compatible with this version

★★★★ Novice
Please see the above comment. Cannot locate the app in the store, as it doesn't show up.... Due to "incompatibility"
Message 24 of 55 (2,047 Views)

Re: Your device isn't compatible with this version

★★★★ Newbie
I will say that Samsung pushed out an update the last few days. Maybe something EA to look into.
Message 25 of 55 (2,024 Views)

Re: Your device isn't compatible with this version

★★★★ Newbie
I am having the same problem I have an S7 and this * better be fixed because I have invested way too much time and money into this game
Message 26 of 55 (2,021 Views)
Highlighted

Re: Your device isn't compatible with this version

★★★★ Novice
Will I also miss out on the new guild event?
Message 27 of 55 (2,017 Views)

Re: Your device isn't compatible with this version

★★★★ Novice
None of those have worked. I did not uninstall and redownload he app because i am unable to search for it due to incompatibility.
Message 28 of 55 (2,015 Views)

Re: Your device isn't compatible with this version

★★★ Newbie

FYI I was having the same problem.  Samsung GS7 Edge.  I did a system update through the phone and was able to redownload the game.  

Message 29 of 55 (1,992 Views)

Re: Your device isn't compatible with this version

★★★★ Novice

Did system update and still failed to update

Message 30 of 55 (1,975 Views)

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