Xbox Series X, game settings keep resetting

[madmonkeyfun75]

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Madmonkeyfun885
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. inputting settings
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 01/04/2022 11.30
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? when I start the game. all of my settings have been reset to default, I have to manually enter them again, I play one game in the hope that it will stay set up and then back out to the Xbox dashboard, when I start the game again, the settings have reset, I have re-installed the game twice and tried to find information online, but everything relates to PC,
What should be happening instead? Settings should be saved and not reset
Steps: How can we find the bug ourselves? load up the game and try yourselves.

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[EA_Atic · Accepted solution]

@bighuncho2007 @madmonkeyfun75 @goldassassin787 Could you try to power cycle the console and see if that helps. 

How to power cycle: 

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn it on.

Thanks!

/Atic 

[goldassassin787]

@madmonkeyfun75 Same issue I'm having

[bighuncho2007]

@goldassassin787 It’s so annoying it keeps happening

[EA_Atic · Accepted solution]

@bighuncho2007 @madmonkeyfun75 @goldassassin787 Could you try to power cycle the console and see if that helps. 

How to power cycle: 

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn it on.

Thanks!

/Atic 

[OvO_Gabriel_don]

@EA_Atic I am having the same issue of having my setting reset. I have done what you have suggested of power cycling my Xbox and this has not worked. Any other suggestions to help fix this problem?

[EA_Atic]

Can you try to clear the local saves and cloud saves, this will remove any settings and not your progresses. @OvO_Gabriel_don

/Atic

[OvO_Gabriel_don]

@EA_Atic I have cleared the local saves and cloud saves. This however hasn't fixed the problem. I also went ahead and uninstall the game to reinstall it. This also did not fix the problem. 

[EA_Atic]

@OvO_Gabriel_don We are patching the game today, can you have a look to see how it works after the patch.

/Atic

[OvO_Gabriel_don]

@EA_Atic The patch/Season update did not fix the issue. 

[EA_Atic]

The only workaround left would be to factory reset the console @OvO_Gabriel_don

/Atic