November 2020 - last edited November 2020
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November 2020
November 2020
November 2020
November 2020 - last edited November 2020
EA
Can you please let me know why you are deleting my message? You've now deleted it 3 times. I have it saved. I can just keep posting it.
November 2020 - last edited November 2020
I've now lost 8k+ RP (34000 - 26000) and anyone that is with me lost RP due to this bug. I play goalie, thus if I get an error currently my team loses. I am currently an NHL player on LG. I am a staff member of the i3HL. I know both of these communities well. There is an issue with NHL 21 and the connection to EA on the Series X and S console. It is no longer an issue for individuals. My friends will no longer play with me due to the fact that this happens around 40-50% of the time. I am also being asked to hook up my old Xbox "to be safe". Both LG and i3HL have addressed the issue of remaking games due to this error.
I have done the following:
- Reset Modem
- Reset Router
- Reset Xbox
- Change Gamer Picture
- Change DNS Server and alternate DNS server.
- Ensure UPnP is enabled
My connection is better than most. I have 1GB Down, and 1GB up on municipality internet (not a big ISP). This means no throttling, no data caps, and any other issues you'd flesh out with a large ISP.
My networking architecture is as follows:
Xbox (ethernet) -> Wall Port -> Router -> Modem.
Here are a couple of tidbits about this issue.
1.) None of these issues occur on the past generation consoles. (I have tested the Xbox One). This suggests something hardware or networking wise on the new Series consoles are causing issues.
2.) We are able to connect and play any other game just fine on the series X and S including EA titles.
3.) Some users have reported to me that External Hard Drives resolves the issue(s). This yet again suggests a hardware issue. TESTED - DOES NOT FIX
4.) When we get the unexpected error we are completely disconnected from EA. Sometimes restarting the game does not fix this issue. This suggests a networking issue.
5.) The issue occurs when I host as well as not host in the Dressing Room.
I have also noticed the following
Due to this, I can tell my party when I'm about to get an unexpected error before it even occurs.
PLEASE NOTE:
I have now just spent 80$ on an external SSD as a test. Uninstalled the game off the internal and installed it on the external SSD. The error appeared within 3 games. I'm trying my best to assist with troubleshooting. Please do not delete this post without at least letting me know why it's being deleted.
November 2020
I experienced this exact same problem but I play on ps4
November 2020
@EA_Aljo wrote:
This only happens when you host though? Can you just have one of your teammates host games instead? As far as the actual issue goes, I don't have any new information on this. Hopefully, we'll find out what's causing it. It's not happening to everyone so that makes it harder to reproduce and resolve.
This is happening to everyone with a series x. There are 3 series X players on my club. It's impossible to play. Everyone in the world of chel community is aware of this issue. We just want EA to acknowledge. I lose 3000 rp a night to these errors. It is so frustrating.
November 2020
November 2020
I’m playing on the XSX and getting an unexpected error every few games. The game starts to load fine, but right where EA Syncing would appear, I get booted and lose RP. There are three of us that have XSXs in our crew, and the unexpected error only affects us; the three others playing on XB1 don’t get the error. EA needs to acknowledge this issue and develop a patch to fix it, instead of deleting posts detailing it.