July 2019 - last edited July 2019 by crinrict
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? BASE: 1.17.4.2300 (64 Bit)
What expansions, game packs, and stuff packs do you have installed? The Sims 4 Seasons, The Sims 4 Cats and Dogs, The Sims 4 City Living, The Sims 4 Dine Out, The Sims 4 Toddler Stuff, The Sims 4 Vintage Glamour Stuff, The Sims 4 Backyard Stuff, The Sims 4 Kids Room Stuff, The Sims 4 Movie Hangout Stuff, Holiday Celebration Pack, and Grim's Ghoulish Guitar
Steps: How can we find the bug ourselves? Just look at the photos
What happens when the bug occurs? When I have my sim take a photo on camera or phone the pictures in the inventory come out black. The photos I already had on my wall also have turned black.
What do you expect to see? The photos my Sims take and not a black blank screen or shot.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Steps: How can we find the bug ourselves? Just look at the photos
August 2019 - last edited August 2019
Sul Sul, @KiAunaT_24!!!
First of all, thanks so much for taking the time to report this issue to us!
We already started investigating, but we ran into some obstacles when trying to reproduce. If you could help us answering a couple of questions that came up during the investigation, we would be very grateful:
Thanks so much and Happy Simming!
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August 2019
I had the same bug still don't know what caused it, also pets turned completly black and saves just dissapeared....I tryed everything except reinstalling (so maybe that might work for you?).
Had to start a new game (saved every lot and family first and then moved everything into the new game, but you got to remove all the black photographs from the lots first or else there'll be an error when trying to place them).