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[XB1] Game Breaking Crash

by gators82577
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[XB1] Game Breaking Crash

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.23.61.2300 (64 Bit)
What expansions, game packs, and stuff packs do you have installed? All except StrangerVille, Tiny Living Stuff Pack, Moschino Stuff Pack, Laundry Day Stuff Pack, TOddler Stuff Pack, and Spooky Stuff Pack.
Steps: How can we find the bug ourselves? Before I installed University, the game would seem to work normally but as I built more houses and added more Sims, the game would crash when visiting residential and community lots that were 64x64 and 50x50. This would happen most commonly when trying to travel to another lot (crash would happen while the game was loading), when it would try to enter live mode after exiting the create a sim mode, and when I would try to manually save the game. It seemed to help that I change the population limit from unlimited to 200 (and then 100) but it would still happen after playing for a while without it crashing (like it would inevitably crash so playing it for long periods of time became worthless). Since I have installed university, the issue of the game crashing has been expanded from just the larger sized lots (64x64, 50x50) into the smaller ones, most notably the penthouse apartment in the Fashion District of San Myshuno. Now, the crashes happen when trying to go in and out of buy mode and trying to access the clubs menu along the bottom of the screen.
What happens when the bug occurs? The screen goes to black, and then returns the user to the Xbox One home screen. I am forced to restart the game and hope that the Auto Save went into effect, otherwise the progress made since the last save was eliminated.
What do you expect to see? The game to not crash and work properly instead of quitting
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I am taking the issues from this thread and bringing them over to the bug report section as requested (though I am unsure what the difference between bugs and technical issues are but here I am doing what I am told years after bring this issue to light for no solution to be brought up).  I am going to request that whomever locked the thread can reopen it or post a message in it to have the 8 pages of people complaining about this issue come here and report what makes their games crash since I am not alone with this.  I have also recorded a video of this happening on my phone that I am seemingly unable to upload since it is not being sent to my computer like I was hoping it would, I will add it once that happens.  Please fix this since I have poured so much money into these games just to have that money go completely wasted since I haven't been able to play the ONE expansion pack I was really looking forward to using.

https://answers.ea.com/t5/Technical-Issues-Consoles/Sims-4-keeps-crashing-during-game-play-Xbox-One/...

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Re: Game Breaking Crash

[ Edited ]
Champion

@gators82577 Can you please change to the correct game version in your post? 

 

When you do the version cheat in game, you have to scroll all the way to the top to where it says "base." The numbers after "Base" is the game version.

 

Edit: Do you have a video of the crash you can attach?

Message 2 of 5 (160 Views)
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Re: Game Breaking Crash

★★★★ Novice

Hello, 

 

I was able to edit the post to replace the base game version # so that has been corrected. I just tried to upload the video I took but this says that it is an extension that is unsupported by this website. Is there another way I can get the video to someone to analyze it?

Message 3 of 5 (117 Views)
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Re: Game Breaking Crash

Champion

@gators82577  You can upload it to a google drive or youtube and supply the link if you can't get the video to embed using the post tools.

 

I've embedded video that I saved from my Playstation into a post before using the insert a video in the post tools but I am not certain the format XBox uses for its video clips.

 

Or did you just record it on your phone? You may need to download it to your PC and use a program to save it in another video format. 

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Re: Game Breaking Crash

★★★★ Novice

I am not sure if I am able to record it straight from the xbox since I don't think I can set things to record after the game has fully exited and been brought back to the home screen.  I can try it again later today and see if that is possible.  In the meantime, I was able to upload the video I took on my phone to google drive, and I have the shareable link posted here: https://drive.google.com/open?id=1RZml_IVBgGmAV9qkiMfsVAwBk0eKNcCa  

 

I will attempt to take more videos of this later and upload them since I really want to get back into playing this game.  If there are certain circumstances that I should test out and record to see their results then let me know.  Thank you for your help thus far, I hope some sort of right direction can be found here.

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