Re: World of Chel EASHL Online Seasons 3v3 Error

by NHL_Live_Support
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World of Chel EASHL Online Seasons 3v3 Error

★★★ Newbie

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? From home screen go to World of Chel -> PLAY -> EASHL -> Online Seasons -> PLAY 3V3
What happens when the bug occurs? This message appears: Error — Failed to retrieve data; please try again later. ERROR CODE: AD038148AA8E2B87-0000000000009999-704824D88ADCBC6A
What do you expect to see? I expect to see the 3v3 dressing room screen with my player appearing on the screen.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL Online Seasons 3v3
What time did you see the bug? (HH:MM AM/PM) 11:30 PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? l Menard l
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. East
What is your game language? English

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Accepted Solution

Re: World of Chel EASHL Online Seasons 3v3 Error

EA NHL Team

Hey @mike_menard93,

 

Is this still occurring? There was a company-wide server outage on the weekend, but it has been resolved.

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Re: World of Chel EASHL Online Seasons 3v3 Error

EA NHL Team

Hey @mike_menard93,

 

Is this still occurring? There was a company-wide server outage on the weekend, but it has been resolved.

Message 2 of 4 (758 Views)

Re: World of Chel EASHL Online Seasons 3v3 Error

★★★ Newbie

No more issues. Thanks!

Message 3 of 4 (749 Views)

Re: World of Chel EASHL Online Seasons 3v3 Error

EA NHL Team

Ok, great!

Message 4 of 4 (741 Views)