[Workaround] New items indicator dot won’t go away

by MrsNHP
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Original Post

Collection button - red dot

★ Guide

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung note 8
OS Version Android
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003518663932
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It's a red dot above hobbies in collections
What do you expect to see? No red dot
Connection Type Wifi
Please select your region
Country The Netherlands
Additional feedback This red dot won't go away

Hi everyone, 

 

I am having trouble with a red dot on my hobbies inside collection. The one you get when receiving a New item. 

 

It doesn't seem to go away, even when I open really everything  in hobbies.

 

I cleared my cache. 

Force stop

Clear everything

I even removed the game and reinstalled it

Cleared cache etc again

Removed game

Restarted my phone

Reinstalled game

 

But the red dot just will not go away

 

I even opened everything in collections, but still there.

 

Does anyone have the solutions for me? 

Message 21 of 33 (1,144 Views)

Re: Collection button - red dot

You can find a bug report on this issue over here:

https://answers.ea.com/t5/Bug-Reports/Workaround-New-items-indicator-dot-won-t-go-away/m-p/6914856#M...

 

Give the workaround a try.


----------------

Answers HQ Guardian

do not work for EA

 

Message 22 of 33 (1,128 Views)

Re: Collection button - red dot

[ Edited ]
★ Guide

Thank you!

 

I placed the internet hobby desk in storage and now the red dot is gone!

Haven't thought of that🤣

Message 23 of 33 (1,070 Views)

Re: Collection button - red dot

★★★★★ Expert

Drat. The red dot does go away when I place the 3-star desk in storage, but it reappears when I put it back. 

 

And apparently, I've got a lot of duplicates!

 

20190305_105803.jpg

Message 24 of 33 (961 Views)

Re: Collection button - red dot

[ Edited ]
★ Guide

I still have it too and now I ignore this red dot. The red dot now appears on both desks when I open the game..... Urgh😳

 

Placing it in storage does not help either. Screenshot_20190305-234651_The Sims.jpg

Message 25 of 33 (945 Views)

Re: [Workaround] New items indicator dot won’t go away

★★★★★ Apprentice

I didn't know this was a bug until I saw this topic just now. I can't exactly remember when this red dot appeared and stayed like this but, Im sure that its been there for quite some time. 

 

Contrary to most of the post here, mine is in the waterfront venue,spa items not on the hobby. I have already viewed the items but the red dot doesnt disappear.

Message 26 of 33 (885 Views)

Re: [Workaround] New items indicator dot won’t go away

★★★★★ Apprentice

More screen shots

Message 27 of 33 (882 Views)

Re: [Workaround] New items indicator dot won’t go away

★ Guide
I have this problem with the Internet Icon hobby too and the workaround only works until I close and open the app again. Not sure why this is marked as solved
Message 28 of 33 (863 Views)

Re: Collection button - red dot

★ Guide

This workaround doesn't work in my game either. Even with the desk in storage, the red dot appears for the 3 star desk in the internet icon hobby

 

I also get a red dot in rooms, specifically the L and T-shape rooms 

Message 29 of 33 (855 Views)

Re: [Workaround] New items indicator dot won’t go away

★ Guide

I do not have the rooms and it had been solved. But now it is back and quote annoying. 

 

@MrsNHP and @Phantomlover1717

Can this be roepend again, as it has not been solved

Message 30 of 33 (850 Views)
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