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Re: Won't let me in a match

by EA_Darko
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Original Post

Won't let me in a match

★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Bigbooty2169
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Join a match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Was int
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I was getting at least 10
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? They get in a game I'm still waiting
What should be happening instead? Let me get in a game
Steps: How can we find the bug ourselves? I don't know

I get one match and that is it I have tried everything rest my Xbox One and rest my wifi and got an Xbox One X and it still doing the same

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Re: Won't let me in a match

Community Manager

Sorry to see that you are having issues @robertheeman.

 

In a situation such as this, the first thing to do is ensure that your console and game are fully up to date.

 

If that makes no difference then clearing the cache and powercycling your console is next.


You can do this easily enough by following the steps below:

  1. Press and hold the power button on the front of the Xbox until it turns off completely.
  2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
  3. Plug your power cable back in and turn your Xbox back on.

Let me know how you get on.


Darko

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