Winter Express Banner Stuck on Screen
by kayman224Original Post
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce GTX 970
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? kayman224
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Winter Express Spawn
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 06/12/20 3:32 pm PST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The intro banner for winter express never leaves the screen and is stuck up for the entire match.
What should be happening instead? The intro banner should go away after champion select
Steps: How can we find the bug ourselves? This bug happens any time I fail to load into Winter Express before champion select is finished.
Any time I load into a game of winter express after champion select is finished, the intro banner gets stuck on my screen like in the screenshot provided. This usually only happens on the first game I play of winter express after opening apex, as the first game takes longer to load than all of the others I play.
