Wins and losses not correct

[JKo-141973]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred September 7, 2019 / 9:30pm
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug After a win in week 1 of pre season, the game counted it as a loss and my record shows as 0-1.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? A win is counted and recorded as a loss
What do you expect to see? My record at 1-0
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
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Wanted to say I just started a new franchise mode after purchasing the game. Went out and won my first pre season game 27-10 and after advancing to the next week...the game counted it as a loss and shows my record at 0-1. What's up with that?

[bgene1104]

Same exact issue for me but it’s n Xbox one , playing franchise mode doesn’t give me correct outcome of game . I’ll win and it’ll say I lost , I won’t get xp for coach , and even show incorrect score . Please get this fixed !!! 

[JKo-141973]

I ended up just skipping through the pre-season and won my first game in the reg season and all results were correct. I did play an additional pre-season game before that and won. The result was recorded as a loss and even the score was incorrect this time.