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Win or kill not added to the stat tracker

by HolyWrench
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Original Post

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Win or kill not added to the stat tracker

[ Edited ]
★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1050 Ti
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? HolyWrench
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Caustic and Octane
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Tree
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i just won the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1 this was my second
When did this happen? (dd.mm.yy hh:mm) 09.01.20 17:00 GMT+3
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? i couldnt recieve anything from my win,RP ,kills and exp etc.
What should be happening instead? i should get my win since i even saw the ''you are the champion'' text
Steps: How can we find the bug ourselves? i dont know

i saw ''you are the champion'' text and when it finished i got an error that dced me from the game after i came back i didnt recieve anything it was like that game never happened and i want my win RP kills exp etc. back

 

 

 


 

DYSPROssium edit: Updated formatting of title/body.

Message 1 of 11 (134 Views)
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Not counting wins

★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? APex_POWERSTROKE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. SIGH_CLON3
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Mirage
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Tree
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Won the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3 or 4
When did this happen? (dd.mm.yy hh:mm) 03.02.20 05:00 Central
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I won a game but it didn't get added to my win tracker for season 3
What should be happening instead? All wins counted on tracker
Steps: How can we find the bug ourselves? Fix the tracker

I started a match with 199 season 3 wins, I had 198 earlier today but I got a win and it moved to 199. After winning a match I went to take a picture of the 200 wins to find that it was still at 199. I then get a server shutting down error and loaded back in to find it still broken.  

Message 2 of 11 (146 Views)
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Re: Not counting wins

★ Novice
it happened to me too
Message 3 of 11 (139 Views)
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Re: Not counting wins

★ Novice

Also happened to me with two.

Message 4 of 11 (71 Views)
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Win tracker dosnt update

★★★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number XFX R9 280X
Enter RAM memory size in GB 12
What is your gamertag/PSN ID/EA Account name? SubbToPewDiePie
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TheCONSultant331
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wright
Which Legends were your squad mates using (if applicable)? Pathfinder
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby after match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looking at the win tracker at lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? More then 10
When did this happen? (dd.mm.yy hh:mm) 03.02.2020
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Nothing
What should be happening instead? The Win Tracker should go up
Steps: How can we find the bug ourselves? Play and win a day before season update.

My friend played with me, the same thing happened to him... He said that this happned before. And the time of this bug is mostly 1 or 2 days before an new Season or an update to the game.

This also happened in season 1 to me, and him (Name tag writen in the form). I hope this gets fixed, becouse its frustrating to not have your wins recorded...

 

 

Message 5 of 11 (124 Views)
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Re: Win tracker dosnt update

Community Manager

Thanks for the post. I wonder if you check your overall stats before the update, do they update when the patch rolls out?

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Message 6 of 11 (103 Views)
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Re: Win tracker dosnt update

★★★★★ Newbie

That's a good idea, but sadly no , I didn't check the overall stats before... Just to add to my previous post, another friend of mine also played on 04.02.2020, before the season update, and his tracker also didn't update. Maybe that happens for the other ppl that posted too.

Message 7 of 11 (67 Views)
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I don't think my wins are tracking 2020

★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? ssjdannyj
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Hishamz_
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Warrson, Caustic
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Train Station
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Winning/Had won
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? A lot
When did this happen? (dd.mm.yy hh:mm) 23.02.20 9:30 p.m.
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have won 2 matches this past week and have not seen the win added to my Mirage Season 4 Win Tracker. I do not have footage since I had not noticed for a day for the missing wins.
What should be happening instead? I should have two more wins than I currently have listed
Steps: How can we find the bug ourselves? I don't know. Though I would like my win.

 

‌I honestly have no proof, and I don't mind losing these two wins forever, but I would like whatever could be causing this to be solved. 

Message 8 of 11 (142 Views)
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Re: I don't think my wins are tracking 2020

Community Manager

Hey @ssjdannyj

 

Unfortunately we don't really have a way to manually add wins to your account. If this keeps happening could you try grabbing a video? That would be helpful so we can pass this along for a look. 

 

Thanks!

 

 

/Kent

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Message 9 of 11 (85 Views)
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Incorrect kill count

[ Edited ]
★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? FortuitousOne
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In between games
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Not sure
When did this happen? (dd.mm.yy hh:mm) 22.05.20
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? I unlocked Mirage yesterday. My kill count and season 5 kill count should be the same, but for some reason I lost two kills from my season 5 count. Also, your third load screen has personnel misspelled this season.
What should be happening instead? Correct kill count
Steps: How can we find the bug ourselves? Look at trackers and unlock record, and Hammond load screen.

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DYSPROssium edit: Updated formatting of title/body.

Message 10 of 11 (121 Views)
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