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Why is this not a Challenge Match?

by AbC5144a1823964
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Why is this not a Challenge Match?

★★★ Newbie

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Xiaomi Realme 2
OS Version 9
What is your Player ID? Havok#zMVQ93KX
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Why is this match against level 15 Cyberwheels and Tanks not count as a Challenge match
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region Asia
Country Indonesia

I got into a match with my level 11s, 12s and 1 that is level 13. And then I see level 15 Cyberwheels and Tanks. I don't know why this wasn't a Challenge match and why did I not get any fuel, coin, or exp from losing that match like I normally do? just got 20 less medals from an impossible fight.

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