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White window then Crash

by weijie016
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Original Post

Accepted Solution

White window then Crash

★★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA 1080 ti
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? weijie016
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Not in game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. None
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't even open my game, whenever I open my game the whole game is white screen and then it just close.
What should be happening instead? Run normally to main page
Steps: How can we find the bug ourselves? I have no idea

I can't even open my game, whenever I open my game the whole game is white screen and then it just close. Before this the 2 games were choppy and when I close it the second time then it shows anti cheat violation 000001. I tried repairing the game, reinstalling the game, nothing works.

Message 1 of 4 (576 Views)

Accepted Solution

Re: White window then Crash

★★★★ Novice

Apparently the issue is caused by logitech g hub.

If you just got the g502 lightspeed, it might be causing the problem.

Try to uninstall g hub to see if it helps then reinstalling it.

View in thread

Message 4 of 4 (506 Views)

All Replies

Re: White window then Crash

★★★★ Novice
Did you try validating game files or reinstalling?
Message 2 of 4 (557 Views)

Re: White window then Crash

★★★★ Novice

Yes, tried both, even reinstalling origin and apex both. Did not work.

Other games work just fine, only Apex having problem

Message 3 of 4 (538 Views)

Re: White window then Crash

★★★★ Novice

Apparently the issue is caused by logitech g hub.

If you just got the g502 lightspeed, it might be causing the problem.

Try to uninstall g hub to see if it helps then reinstalling it.

Message 4 of 4 (507 Views)

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