When I purchase an item BUY NOW in auction house HUT system crashes

[Camy2k]

Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? When I purchase an item BUY NOW in auction house HUT
What happens when the bug occurs? System error and logged out
What do you expect to see? BUY NOW in HUT not crashing
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? camy2k
PS4 Crash Reporting: Please copy the text you put in the crash report here. see image file
EASHL issues? Please insert your Club Region.
What is your game language? French

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Game crashes almost all the time when I use buy now in HUT

Game installed in french language

Thanks

[BeloglazovOleg · Accepted solution]

You need call to https://help.ea.com/en/nhl/nhl-19/ of your region. This happen bacause one of the your last purchase freeze on EA servers.

[BeloglazovOleg · Accepted solution]

You need call to https://help.ea.com/en/nhl/nhl-19/ of your region. This happen bacause one of the your last purchase freeze on EA servers.