Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1050 (3GB)
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? zKiller0106
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? MSI Afterburner + RivaTuner Statistics Server and GeForce Experience
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting a deathbox or Black Market Boutique
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? A lot of matches before Season 5 update
When did this happen? (dd.mm.yy hh:mm) After Season 5 update (v5.0)
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? When looting a deathbox or Black Market Boutique the weapon swap button that used to be shown in the old UI will be missing.
What should be happening instead? The weapon swap button should be shown like we used to have in the old UI.
Steps: How can we find the bug ourselves? Play the game and try to loot a deathbox or Black Market Boutique, you will notice that the weapon swap button that used to be shown in the old UI will be missing.
Please bring back the weapon swap button that we used to have in the old UI.
Post on reddit, credit goes for u/OmenLW
Solved! Go to Solution.
Yep it's a known issue. There are some suggestions/workarounds here, they may help for now: https://answers.ea.com/t5/Bug-Reports/Megathread-Unable-to-Loot-with-Non-Default-Control-Layout/m-p/...