War wont load setup phase! [ Edited ]

[EN6A6E]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG G7
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 951546839
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug It is setup phase but the game will not allow us to setup for the next 2 hours. Nobody else is allowed to join because preview phase is over.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

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I'm not going to bother posting screenshots because the evidence is right in the war screen.

The game is telling me it is setup phase. When I go to setup all the zones are greyed out and the timer still claims we are in preview phase for another 2 hours.

The preview phase is OVER nobody else can join.

We are stuck waiting for 2 hours unable to do anything. This means we have 2 hours less to setup our teams unless it does the same thing with attack phase. Then when attack phase still has 2 hours the event will end early and screw everyone who is still playing.

Somebody messed up when they planned the timing of this event. It would make things easier if you didn't keep changing it every few months.

[EN6A6E · Accepted solution]

As of 2 hours ago it said Preview Phase with a timer on it.

If everything else is working as it should then it's a display bug because we are not in setup phase yet for another 2 minutes.

[ChristophIV]

@EN6A6E It's still the preview phase til 20:00 GMT. People can still join. I've just left and rejoined without issue.

Where was it saying Set Up phase for you? All screens say preview phase for me.

[EN6A6E]

My game literally shows that it is setup phase. I have restarted a few times and cleared my cache to see what might be causing it. It has said setup phase since the 1pm refresh.

[ChristophIV]

@EN6A6E See my screenshot. Where is/was it saying setup phase for you?

[EN6A6E]

Here's a screenshot.

[ChristophIV]

@EN6A6E That's the duration of the setup phase, not that it is active.

You can tell it is still showing as the preview phase in your screenshot by the "player lock in" countdown. 

[EN6A6E · Accepted solution]

As of 2 hours ago it said Preview Phase with a timer on it.

If everything else is working as it should then it's a display bug because we are not in setup phase yet for another 2 minutes.