June - last edited June by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Mac 18.104.22.1680
What expansions, game packs, and stuff packs do you have installed? Seasons, City Living, Cats and Dogs, Get to Work, Get Together, Spa Day, StrangerVille, Parenthood, Jungle Adventure, Perfect Patio Stuff, Fitness Stuff, Laundry Day Stuff, Kids Room Stuff, Vintage Glamour Stuff
Steps: How can we find the bug ourselves? Place stairs in the basement and build a wall to enclose the back/side of the stairs. Then have a sim use the stairs.
What happens when the bug occurs? The sim using the stairs ends up in the two empty spaces in the enclosure under the stairs and cannot get out because they are trapped by a wall on three sides and the staircase in front of them.
What do you expect to see? The sim to "exit" the stairs at the top or bottom instead of underneath and behind.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
(Yes, my mad scientist sim should have the door to her secret underground rocket silo locked for her toddler. She was reckless.)
Solved! Go to Solution.
This only happens to me if I go into build mode while a sim is using the stairs - they will fall through into the gap below. If that's what happened to you, then try not to go into build mode until all sims have finished using stairs.
To get the toddler out, remove the wall temporarily or use the testingcheats on mode, and teleport the toddler out by shift-clicking on the ground and choosing "teleport here".
@k3llybean I suggest making an additional space at the landing of the stairs to prevent this from happening. I also routinely delete the side walls that come with the stairs. That leaves more space and saves money.
I have also experienced what @simvasion posted.
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