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[WORKAROUND] Can't click anything beyond the UI

by Evereffervescent
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Original Post

Accepted Solution

[WORKAROUND] Can't click anything beyond the UI

[ Edited ]
★★★★ Novice

MAJOR UPDATE!

 

EA or Maxis just released a patch not but 10 minuites ago, fixing this bug, at least for me.

I wanted to say thanks to everyone who tried to help, including EA staff.

Thanks for the patch, also.

 

 

I recently bought the sims 4 from EA's digital distribution service origin.  no disc.  And i booted up the game

I fiddled with a few settings and controls, etc.

I went into create a sim, and made a 3 person family.

I went and did the tutorial, up to the part were it gave you an inspired mood, and told you to cook something.

When i tried to click the fridge, I couldn't.

I couldn't click anything but the UI for that matter.

I screwed with settings a bit, turned everything all the way down, adjusted resoloution, etc, etc.

I found a way to turn off tutorials with game boot options.

So i did.

Still broken.

 

Please help,  anything helpful would be appreciated,

Thanks in advance.

~Glitch

 

EDIT: system specs:

 

AMD 4800 4 core processor

NVIDIA 630 graphics card

8GB ram

Win 7 ultimate 64 bit

500GB internal HDD

1TB External HDD

 

Oh yeah, I have dual monitors as well.

Message 3 of 117 (80,887 Views)

Accepted Solution

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

I solved the problem

in normal Windows settings must be specified: displaying text size medium 125%

Control Panel \ Appearance and Personalization \ Display

I do not consider it perfect for removing problem, I think the game should work in a standard setup, but before you go out and patch repair is sufficient remedy.


sorry for the English I am from CZ and text translation google

View in thread

Message 10 of 117 (96,726 Views)

All Replies

Interaction options doesn't show

★★★★ Newbie
Hi, all -

Can't seem to find anyone with a similar issue.

I can click all GUI, I get the cogs when I hover the mouse over objects and they light up. But when clicking on them, the interaction options doesn't show. I can't even tell my sim to move somewhere.

Anyone experinced the same and maybe has a fix?
Message 1 of 117 (80,029 Views)
0

Re: Interaction options doesn't show

Hero

There's been others with this issue. I've just not added it cause I believe it might be a conflict with something.

 

I've added this threads now so everyone with this issue can compare notes.

 

I assume it never worked and it doesn't work in a new game either ?

 

For now, Try if it the issue goes away if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ adn have no other background programs running. Start Origin in offline mode.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 117 (80,025 Views)
0

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

[ Edited ]
Hero

@Evereffervescent Moved your thread to the bug forum. 

 

Please all add as much info as possible

 

  1. Is it only the live mode that doesn't work 
  2. Does the GUI work ?
  3. Did this happen from start in this save game ?
  4. Does reloading the game help ?
  5. Anything else ?

Suggestions

 

Make sure your graphics drivers are updated 


@VojtaPlum123 wrote:

I solved the problem

in normal Windows settings must be specified: displaying text size medium 125%

Control Panel \ Appearance and Personalization \ Display

I do not consider it perfect for removing problem, I think the game should work in a standard setup, but before you go out and patch repair is sufficient remedy.


sorry for the English I am from CZ and text translation google


 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 117 (80,729 Views)

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

The same happened to me. I have tried restarting my PC, reinstalling the game, moving, creating a new family and nothing. I installed through origin with no disc. I can interact fine on build and buy mode but when I click nothing happens. I cant even make them move. All on screen link work such as the gallery but nothing else. 

Any help would be greatly appreciated.

Message 5 of 117 (80,716 Views)
0

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

1 - Yes

 

2 - Yes

 

3 - For the first time, created the game normally created my sim and then built my house, and then found out they were not interacting with anything,

 

4- Im the reloading the game, reinstalling the game and no works

 

5-  My drivers are the latest versions.

 

6- https://www.youtube.com/watch?v=I41LP4UMuXA 

In my video is showing that I can not interact with objects around me, just my AI but it's working.

Message 6 of 117 (80,682 Views)
0

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

1. yes - build mode and everything else works. In Live mode the sims will act on their own but the interaction menu does not appear when I click on anything so I cannot issue any commands. 

2. yes - Everything except bringing up the interaction menu, when I mouse over an object that should have an interaction menu the cursor changes but clicking does nothing. I can click on the moodlet and the "suggestion" action will queue an action to sort out the problem e.g. clicking the hunger moodlet will queues up an action to make food. 

3. It happens with new sims and pre-made sims.

4. Reloading the game doesn't help, neither does repairing the game through origin or restarting my computer.

5. yes - reupdated all the drivers and still not working

6. I put the graphics options to low as well, and played around with most of the in game options but nothing worked. I also tried a different mouse.

Message 7 of 117 (80,675 Views)
0

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

 

  1. yeah, build mode works fine.
  2. only thing that works
  3.  from the start in every game
  4.  no
  5. yep.
  6. Customer support hung up on me.
Message 8 of 117 (80,657 Views)
0

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

@VojtaPlum123 wrote:

1 ano, stavební práce 
2 ano GUI práce, prostě nefunguje žádné interakce
3 ano
4 upgrade z DVD nebo stáhnout z PŮVODU nic nepomáhá
5 ano, jsem aktualizované ovladače


yes, building works
yes GUI works, just does not work any interaction
yes
upgrade from DVD or downloaded from ORIGIN nothing helps
yes, I have updated drivers

Message 9 of 117 (80,588 Views)
0

Re: [Sims 4] game breaking bug. can't click anything beyond the UI.

★★★★ Novice

I solved the problem

in normal Windows settings must be specified: displaying text size medium 125%

Control Panel \ Appearance and Personalization \ Display

I do not consider it perfect for removing problem, I think the game should work in a standard setup, but before you go out and patch repair is sufficient remedy.


sorry for the English I am from CZ and text translation google

Message 10 of 117 (96,727 Views)

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