ViewHow to view completed quests in Sims mobile

[sheenz2019]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone X
OS Version 12.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003767239647
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Completed quests and heirloom collection
What do you expect to see? Heirloom has not unlocked.
Connection Type Mobile
Please select your region Other
Country New Zealand
Additional feedback The Dance Instructor Career Event gives the “Dance Instructor Career” reward. After completing this with 2.5 hours to spare.

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Dancer statuette did not appear in heirloom collection after completing the dance instructor career event. 

Screenshot cannot be added as when the qiest competes it disappears. 

[Phantomlover1717]

Did the career itself unlock? You should be able to place it in Waterfront. 

[sheenz2019]

No it didn’t 

[Phantomlover1717]

The best thing at this time is to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

An image in the spoiler on where to find the backup options:

Spoiler

If you choose the 'Report Bug' option you might not receive a reply from EA. 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/