Forum Discussion

4 years ago

Solved

Verification code never sent

Your system used to send verification codes for identity verification does NOT work, so I'm unable to play APEX from Nintendo Switch. We have direct access to the mail server and NO mails are being sent.

Logging in to account on EA.com with mail confirmation works fine.

Could you please look at it soon?

It hasn't worked the last 2 days.

Thanks!

/Alex

EA_Aljo
4 years ago
Hi there, @4lextheviking

This is something you're going to need to contact an advisor for assistance with. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

1 Reply

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EA_Aljo
Community Manager
4 years ago
Hi there, @4lextheviking

This is something you're going to need to contact an advisor for assistance with. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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code never sent","id":"message:5513500","entityType":"FORUM_TOPIC","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-bug-reports-archive-en/message:5513500","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:3002686"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:apex-legends-bug-reports-archive-en"},"conversation":{"__ref":"Conversation:conversation:5513500"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5513500"},"body":"

Logging in to account on EA.com with mail confirmation works fine.

Could you please look at it soon?

It hasn't worked the last 2 days.

Thanks!

/Alex

","body@stringLength":"389","rawBody":"

Logging in to account on EA.com with mail confirmation works fine.

Could you please look at it soon?

It hasn't worked the last 2 days.

Thanks!

/Alex

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Hi there, @4lextheviking

\n\n

This is something you're going to need to contact an advisor for assistance with. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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