February 2019
Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? CaptainZach77
Date/time issue occurred 1/31/19
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug Every time a penalty and an injury occur on the same play in a user vs user game, the game will become virtually unresponsive after the user accepts or declines the penalty. Neither player is able to pause, pick a play, or do anything besides call timeouts, which doesn't result in anything. The camera just continues circling overhead indefinitely. We have no choice but to quit out of Madden entirely at that point. I never had this problem until this week. But it's happened three times now. When you play in a franchise with 15 minute quarters, it's incredibly annoying to have to play the same game 3 times before you can make it through to the end.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Seems to occur when and injury and penalty happen on the same play.
What happens when the bug occurs? Game becomes virtually unresponsive with the exception of call timeouts which does not change anything.
What do you expect to see? I would expect the game to continue playing normally.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
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Enter RAM memory size in GB
Every time a penalty and an injury occur on the same play in a user vs user game, the game will become virtually unresponsive after the user accepts or declines the penalty. Neither player is able to pause, pick a play, or do anything besides call timeouts, which doesn't result in anything. The camera just continues circling overhead indefinitely. We have no choice but to quit out of Madden entirely at that point. I never had this problem until this week. But it's happened three times now. When you play in a franchise with 15 minute quarters, it's incredibly annoying to have to play the same game 3 times before you can make it through to the end.
February 2019