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Update: Game crashes at random points

by BasementTroll456
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Original Post

Update: Game crashes at random points

[ Edited ]
★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD RX 5700 XT
Enter RAM memory size in GB 16GB DDR4
What is your gamertag/PSN ID/EA Account name? BasementTroll456
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returning to main menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) Season 3 release date
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I try to return to main menu after game ends and it black screens and crashes. UPDATE: This happens during the game too. Game freezes, screen turns black, and game never responds. This is a SEVERE issue that happens almost every game at this point.
What should be happening instead? It should be returning to main menu without crashing.
Steps: How can we find the bug ourselves? Exact hardware specs: Ryzen 1700x Asus Strix x370-F 16gb DDR4 RAM AMD Radeon 5700xt

See above description.

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