Update Bug 7/11

[MUTKING2893]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? galaxy s9
OS Version android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 519451515
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug since update rolled out cant open challenges or event tab. app just goes to a blank screen then shuts down
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country united states

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i get stuck on a screen like this and cant play the challenges i have left for today. or see the upcoming events

[EA_HighCommand · Accepted solution]

Hi everyone and thank you for the reports.

We've published a small Hotfix to correct several issues, including the stuck on loading screen and crash in the challenges and event screen and the incomplete daily activities.

Reinstalling or a clean restart should fix it for everyone. Thank you for sticking with us!

[ArmyofShea]

Received the update, got an “error 9”, then got similar screen as above, but with spinning symbol.

[NerfHerderSW]

I get this screen when i use the Find button to locate character shards.

I also get it trying to open the store where you spend Ally points.

My ally code is 753-921-114

[jgraversen]

Same problem here. Got locked out of arena so couldn't claim higher reward

[R198a]

Completed All Daily Activities reward won't trigger 

device: Galaxy J3

os: Droid

ally code: 235-585-287

Event and Challenges screen freezes up too

[HK2285]

My fun version of todays buggy problem.

[ForeverWest76]

This is happening to me when I try to search for gear

[kRmyk]

Same for me except there is a white noise hum after around 6 seconds and the game freezes until I force quit.

[Bobby117a]

Multiple people in my guild including me are having this issue

[MoistureFarmers]

Yep. Having the same issue. Looks like the update wasn't ready. I can't go anywhere past the main cantina screen. I get the background image posted above.