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Update Bug 7/11

by MUTKING2893
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Update Bug 7/11

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? galaxy s9
OS Version android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 519451515
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug since update rolled out cant open challenges or event tab. app just goes to a blank screen then shuts down
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country united states

i get stuck on a screen like this and cant play the challenges i have left for today. or see the upcoming events

Screenshot_20180711-195818_Heroes.jpg
Message 1 of 58 (1,609 Views)

Accepted Solution
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Re: Update Bug 7/11

EA Live QV Team

Hi everyone and thank you for the reports.

 

We've published a small Hotfix to correct several issues, including the stuck on loading screen and crash in the challenges and event screen and the incomplete daily activities.

 

Reinstalling or a clean restart should fix it for everyone. Thank you for sticking with us!

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Message 58 of 58 (455 Views)

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Re: Update Bug 7/11

★★ Novice

Received the update, got an “error 9”, then got similar screen as above, but with spinning symbol.

Message 2 of 58 (1,581 Views)
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Re: Update Bug 7/11

★★★★ Novice

I get this screen when i use the Find button to locate character shards.

I also get it trying to open the store where you spend Ally points.

My ally code is 753-921-114

Message 3 of 58 (1,564 Views)
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Re: Update Bug 7/11

★ Novice
Same problem here. Got locked out of arena so couldn't claim higher reward
Message 4 of 58 (1,560 Views)
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Re: Update Bug 7/11

[ Edited ]
★★★★ Novice

Completed All Daily Activities reward won't trigger 

 

device: Galaxy J3

 

os: Droid

 

ally code: 235-585-287

 

Event and Challenges screen freezes up too

Screenshot_20180711-191221.png
Message 5 of 58 (1,542 Views)
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Re: Update Bug 7/11

★★★★★ Novice

My fun version of todays buggy problem.

Screenshot_2018-07-11-19-51-35.png
Message 6 of 58 (1,518 Views)
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Re: Update Bug 7/11

★★ Novice
This is happening to me when I try to search for gear
Message 7 of 58 (1,492 Views)
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Re: Update Bug 7/11

★★ Novice

Same for me except there is a white noise hum after around 6 seconds and the game freezes until I force quit.

Message 8 of 58 (1,490 Views)
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Re: Update Bug 7/11

★★★★★ Novice

Multiple people in my guild including me are having this issue

Message 9 of 58 (1,451 Views)
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Re: Update Bug 7/11

★★★ Newbie

Yep. Having the same issue. Looks like the update wasn't ready. I can't go anywhere past the main cantina screen. I get the background image posted above.

Message 10 of 58 (1,441 Views)