Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone11 Pro Max
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005452387375
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unlock playable sim is black and I cannot click it.
What do you expect to see? To be able to purchase unlock able sim.
Connection Type Wifi
Please select your region North America
Additional feedback I purchased additional cash to unlock the sim. And now the function doesn’t allow me to select it. Please see photo attached.
Unlockable sim is not functioning