Unknown error

[Fjedski]

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1660 Ti Version 44.3
Enter RAM memory size in GB 16.0 GB
What is your gamertag/PSN ID/EA Account name? Fjedski
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Spectating and attempting to exit to lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Spectating and attempting to exit to lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 10-15
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Matches with this bug start with Packet Loss which lasts until death. Leaving the match does not work, and a "Connecting to lobby" (?) message appears. After some time the game crashes.
What should be happening instead? N/A
Steps: How can we find the bug ourselves? N/A

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Matches with this bug start with Packet Loss which lasts until death. Leaving the match does not work, and a "Connecting to lobby" (?) message appears. After some time the game crashes.

[EA_Kent · Accepted solution]

Hi @Fjedski, 

Let's take a look and see if we can help with the errors you've been seeing. 

First, have you had the chance to try repairing the game in the Origin client to see if that helps at all? If you right-click on Apex Legends in the Origin Library you'll see a Repair option when the menu comes up. 

Let me know if you're still running into this same error message after that. Thanks!

/Kent

[EA_Kent · Accepted solution]

Hi @Fjedski, 

Let's take a look and see if we can help with the errors you've been seeing. 

First, have you had the chance to try repairing the game in the Origin client to see if that helps at all? If you right-click on Apex Legends in the Origin Library you'll see a Repair option when the menu comes up. 

Let me know if you're still running into this same error message after that. Thanks!

/Kent

[dragoneye67]

Been getting server is full error on ps4 cant load in to games or join on friends been happening ever since cross play been out. Its says above my legend in lobby where my gamer name should be says player instead dont know how to fix it. Been getting upset that I cant even play.

[EA_Kent]

Hey @dragoneye67, 

Can we try running through some other troubleshooting steps to see if we can help with the issues you're seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps over at the EA Help website. If the same issue keeps happening after that please check out the PlayStation-specific steps as well. 

Let me know if you're still running into this same issue after that. Thanks!

/Kent