Unintentionally received Heirlooms I did not purchase

[TyOrDye]

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number unknown
Enter RAM memory size in GB unknown
What is your gamertag/PSN ID/EA Account name? TYORDYE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rampart
Which Legends were your squad mates using (if applicable)? newcastle and caustic
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Unknown, it looked like a big factory with ropes to the roof
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was just landing, then I had the heirloom
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 11/7/2022
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I load up and my store, crafting materials, and red coins won't load. I accidentally clicked the heirlooms for the legends on their personal customization not thinking I would actually be getting them.
What should be happening instead? You need to take away all my heirlooms and I should only have bloodhounds heirloom that I actually bought
Steps: How can we find the bug ourselves? Uknown, it just happens. I really don't want to be banned and did not mean to do this. Please do not ban me it was a mistake. Thank you.

‌

I do not know how to take photos, The only person I bought my heirloom for with heirloom shards from a pack was bloodhound. All the others should be taken away. I just checked and I have an heirloom for caustic, gibby, revenant, Valkyrie, and rampart. I did not intend to receive any of these, and they should be removed from my account. This was an accident, and it is a bug. Please do not ban or penalize me for something that was not intentional. Thank you. 

[EA_David · Accepted solution]

Hello, while this can still be performed, if you restart the game client it should check again and "remove" the heirloom. 

If you find yourself with an unearned heirloom, please try this restart. 

Edit, this has been largely addressed now. There are some edge cases where it might appear in certain situations, but it shouldn't be usable as it was previously. 

[XxNaruto_Uzamaki]

Soo I logged onto apex today and hopped in a game and too my surprise for some reason I had wraiths heirloom but when I quit the game it shows I don’t own it  so is my heirloom bugged? I can’t unequip it nothing and do I get to keep the heirloom? But after that I played a few games with the heirloom still nun happens then after a few games I go to legends and see every legend that has an heirloom say equip their heirlooms and I don’t have everyone’s as of now it seems I only have wraiths and revs So I’m kinda nervous am I gonna get banned for a game bug out of my control? It’s rlly been worrying me. (Also these heirlooms don’t come with the pose or voiceline it seems so can someone please help me I don’t wanna get banned.

please and thank you

[989075432]

For real me too

[oofberrys]

Same but I’m not complaining lmao

[Am0nd_BongBong]

It's equipped with mythical close-range weapons skins that I don't have. Please fix this as soon as possible.

[superbrainzimp]

@XxNaruto_Uzamaki I don't wanna get banned either what can we do?

[Q_QHZE]

Product: 顶点传奇
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3080
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Q_QHZE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? robot
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. After I landed
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. game over
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) two days ago
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Will have a family heirloom
What should be happening instead? I have no heirloom
Steps: How can we find the bug ourselves? You can repair it so that you won't get free heirlooms and 100% delete them from my account

‌

Product: 顶点传奇
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3080
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Q_QHZE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? robot
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. After I landed
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. game over
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) two days ago
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Will have a family heirloom
What should be happening instead? I have no heirloom
Steps: How can we find the bug ourselves? You can repair it so that you won't get free heirlooms and 100% delete them from my account

‌

After a round, I came out to look at the shop and there was a family heirloom. I don't know how to cancel it. I don't want my account number to be blocked 

[EA_Barry]

@superbrainzimp @TyOrDye @oofberrys @989075432 @XxNaruto_Uzamaki 

This is currently being investigated, thanks.

[Q_QHZE]

Product: 顶点传奇
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3080
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Q_QHZE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? robot
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. After I landed
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. game over
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) two days ago
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Will get a family heirloom
What should be happening instead? I have no heirloom
Steps: How can we find the bug ourselves? I don't know

‌

After a round, I came out to look at the shop and there was a family heirloom. I don't know how to cancel it. I don't want my account number to be blocked

[EA_QueenBee]

Hey @Am0nd_BongBong,

Do you mean the heirlooms? Because this is a problem that's currently being looked into. Hopefully we'll get a fix for it soon.