Unexpected switch between screens in the store window

by aleko81562
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Unexpected switch between screens in the store window

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version IOS
Ally Code: (Find it here: http://bit.ly/AllyCode ) 273-232-245
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug When buying on a repeated way the Bronzium Data Cards, for a reason or another the game switched to the previous Store screen. Problem was that as I was in a frenetic clicking the buy button modus of the Bronzium Data Cards, I didn't see immediately the change of screen. Consequently, I accidentally bought three Eight Brothers Packs...and paid 3900 crystals unintended. No clue how the screen switch happened. Can I have my crystals back ? And can this bug get fixed ?
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Belgium

When buying on a repeated way the Bronzium Data Cards, for a reason or another the game switched to the previous Store screen. Problem was that as I was in a frenetic clicking the buy button modus of the Bronzium Data Cards, I didn't see immediately the change of screen. Consequently, I accidentally bought three Eight Brothers Packs...and paid 3900 crystals unintended. No clue how the screen switch happened. Can I have my crystals back ? And can this bug get fixed ?

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Accepted Solution

Re: Unexpected switch between screens in the store window

EA Live QV Team

Hello @aleko81562 

 

Thank you for your refund requests. Please contact EA Help support to get assistance with your accidental purchase.

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Re: Unexpected switch between screens in the store window

EA Live QV Team

Hello @aleko81562 

 

Thank you for your refund requests. Please contact EA Help support to get assistance with your accidental purchase.

Message 2 of 2 (148 Views)