Unable to review TW stats

[WitnessedJarl]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? OnePlus 6
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 658-799-425
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game gets stuck on infinite loading when I try to check TW stats. (off banners, rogue actions etc)
Steps: How can we find the bug ourselves? Go into TW. Click top left icon where you enter TW stats
Connection Type Mobile
Please select your region Europe
Country Netherlands

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The game gets stuck on infinite loading when I try to check TW stats. (off banners, rogue actions etc).

This happens to other guild members as well

[EA_HighCommand · Accepted solution]

Hi all and thank you for the reports.

This issue seems indeed to be related to someone leaving the guild. We have flagged it as a bug and are working on it.

[CEO_Rago]

Hey,

what happens then? Are you receiving a message that the client needs to be restarted or is it just continuing loading? Such loading screens are usual for connectivity Issues, is your WiFi stable? As there are not other Guilds reporting the same, I not think that this is a game wide Bug.

Regards.

[WitnessedJarl]

it keeps loading, my connection is stable. I asked a few other guild members if they could check the stats but they get the same infinite loading circle

[WitnessedJarl]

It seems the issue has to do with someone leaving in the middle of a TW and from that moment noone in our guild is able to see the stats. 

All report the same issue stuck on loading and then need to force close game.

[winmill260]

This has been happening to my guild, as well, for the current TW and the last one. We hadn't linked it to anyone leaving the guild, but we did lose someone after the current one started. So that seems correct.

[horusluper]

Our guild is also having this problem. We had someone leave after TW started, so it does seem like it may be linked to this.

Also have similar issues reported from members across our guild of being unable to get into battles and ships disappearing or showing incorrect stars when trying to add them to fleets for battles.

Really inhibiting the ability to effectively execute the TW.

[kschlichting]

Our guild encountered this as well.  Same thing, one of our guild members joined TW, then left the guild after the lock period.

[AFungusAmongUs]

We're having this problem now for the third time out of the last maybe 6 TWs. We also linked it to someone leaving the guild after joining the TW. A few people on Reddit reported the same issue. 

[antytrust]

Same problem.
Guild name: Order Guardians
Problem - stuck on Loading when we try to reach individual TW stats
Affect : Whole guild

[Kluge1971]

Spinny circle of death if you try to look at TW stats.