Unable to report a bug

[spc197]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Unable to report a bug
OS Version ios 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 261-434-662
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I am unable to report a bug
Steps: How can we find the bug ourselves? Using an iphone click on help in the game and get directed to the ea site. Then try and report a bug. The Last button is never enabled even with all available fields competed
Connection Type Wifi
Please select your region Europe
Country UK

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Using an iphone click on help in the game and get directed to the ea site. Then try and report a bug. The Last button is never enabled even with all available fields competed

[EA_HighCommand · Accepted solution]

Hi @DA_ADMAN_26 and thank you for the report.

We've tested this today on an iPhone 6 and an iPhone X (both with iOS 12.1.4)and were able to submit a bug from within the game (Game settings -> help -> "Report a bug" -> Visit Answer HQ -> "New topic"). Please keep in mind that you have to be logged in on Answer HQ to do so.

[EA_HighCommand]

Hi @spc197 and sorry to hear that.

What option did you choose after selecting "Report a bug" on help.ea.com? "Contact Us"? Where exactly did you get stuck?

[DA_ADMAN_26]

I had this issue today too, trying to post an issue on these forums.  Occurred using an iPhone 6.  Not amusing after spending all the time crafting the information only to have to abandon it and start again on a PC. See screenshot for where it occurs.

[EA_HighCommand · Accepted solution]

Hi @DA_ADMAN_26 and thank you for the report.

We've tested this today on an iPhone 6 and an iPhone X (both with iOS 12.1.4)and were able to submit a bug from within the game (Game settings -> help -> "Report a bug" -> Visit Answer HQ -> "New topic"). Please keep in mind that you have to be logged in on Answer HQ to do so.

[DA_ADMAN_26]

Yes, I was logged in and had followed the steps from the within the game as you outlined above.