Unable to receive raid rewards

[ijcath]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel 3XL
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 781539514
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Ineligible for CRancor rewards erroneously
Steps: How can we find the bug ourselves? See screenshot included below
Connection Type Wifi
Please select your region North America
Country USA

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I am being told that I am ineligible for rewards from the CRancor that my guild is running right now, but that's impossible. I have not moved guilds in over 2 weeks and have not run any extra CRancor's at all - no one else in my guild is ineligible, and we've all been here for well over a week.

[EA_UltraSlide · Accepted solution]

Hi @ijcath 

It appears that you hit the limit for The Pit (Challenge) this week. Because of this, you do not  qualify for rewards the raid in question. You will qualify for rewards for Rancor raids next week. Timezone differences between yourself and the Guild (original Guild leader) may account for the reason that you are ineligible while other guild members are not.

[EA_UltraSlide · Accepted solution]

Hi @ijcath 

It appears that you hit the limit for The Pit (Challenge) this week. Because of this, you do not  qualify for rewards the raid in question. You will qualify for rewards for Rancor raids next week. Timezone differences between yourself and the Guild (original Guild leader) may account for the reason that you are ineligible while other guild members are not.