Unable to purchase from store

by Godfather71
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Original Post

Accepted Solution

Unable to purchase from store

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version 15.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 733-919-582
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Every time I try to purchase something from the store I get the error that transaction is pending and it will have the pop up for restart.
Steps: How can we find the bug ourselves? Try to purchase something on the store and it will immediately give you the transaction pending error and then restart.
Connection Type Wifi
Please select your region Asia
Country Singapore

As per above, I am unable to purchase and get an error code 9.0. 

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Message 1 of 6 (315 Views)

Accepted Solution

Re: Unable to purchase from store

EA Live QV Team

Hi @Godfather71 

Thank you for your report. We have now brought this to the attention of the team for further investigation. 

 

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Message 2 of 6 (287 Views)

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Re: Unable to purchase from store

EA Live QV Team

Hi @Godfather71 

Thank you for your report. We have now brought this to the attention of the team for further investigation. 

 

Message 2 of 6 (288 Views)

Re: Unable to purchase from store

★★★ Newbie

I am having the same problem.  

Message 3 of 6 (266 Views)

Re: Unable to purchase from store

★ Novice

Thank you. It is fixed now. 

Message 4 of 6 (240 Views)

Re: Unable to purchase from store

★★★ Newbie

I am having the same problem and a few others. I submitted a help ticket but got blown off. (See screenshots)

 

My player ID in the photos too.

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Message 5 of 6 (155 Views)

Re: Unable to purchase from store

EA Live QV Team

Hey @8ru6zx0wd0fx 

 

You are missing the date of birth on your account. Due to it your account is considered underage, please log in into the game and add a DOB to be able to the store without restrictions.

Message 6 of 6 (134 Views)
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