Unable to power up player due to error message [ Edited ]

[SQUINTSJR1234]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? ItzKingSquints
Date/time issue occurred 1/20/2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug When trying to power up Saquon Barkley to a 92 it crashes and says “Ea servers cannot process your request at this time”
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Try to power up my Saquon to a 92
What happens when the bug occurs? Exits me from game mode
What do you expect to see? Saquon Barkley upgraded to a 92
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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This happens not just on my Xbox but also on my brothers when I attempt to do this, please just help me get him upgraded, spent hours to get him 

[EA_Blueberry · Accepted solution]

Hi, @SQUINTSJR1234 

This is a known issue that can unfortunately impact some items and there are a couple ways to go about fixing it. If you're able to purchase another one of these same items from the auction house and use the newer one, that can help get around the error. I recommend checking how much the item is selling for before listing it so you can try to avoid any loss of coins when you're essentially swapping items out.

Our Live-Support should be able to assist you with this if you're having trouble getting it done from your side. Contact an EA Advisor via the methods below so they can get a new item for you.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[EA_Blueberry · Accepted solution]

Hi, @SQUINTSJR1234 

This is a known issue that can unfortunately impact some items and there are a couple ways to go about fixing it. If you're able to purchase another one of these same items from the auction house and use the newer one, that can help get around the error. I recommend checking how much the item is selling for before listing it so you can try to avoid any loss of coins when you're essentially swapping items out.

Our Live-Support should be able to assist you with this if you're having trouble getting it done from your side. Contact an EA Advisor via the methods below so they can get a new item for you.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[blakley_etha]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? HortyTeacher953
Date/time issue occurred 2/3/20
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I go to upgrade power up card Derrick Henry by adding his team of the week and ultimate team crashes and says error !
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look at my account to see if the is a glitch or upgrade the power up card. I don’t how you can’t ind it but it’s happening ya me every time
What happens when the bug occurs? the game crashes
What do you expect to see? For my game to be fixed and
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/a
What is the AMD or Nvidia Model Number of your graphics card? N/a
Enter RAM memory size in GB N/a

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Please fix my game so I can play with mut

the game keeps crashing when I power the power card up. It happens to me every time I go to power it up

[ggoth14]

im having this issue on ps4 with bo jackson, and I cant get a hold of anyone from EA. ❤️❤️❤️❤️ lost cause. 

[EA_Blueberry]

Hey, @ggoth14 

Have you tried reaching out to our Social Advisors on Twitter at EA Help?

[ggoth14]

I did, few times. no replays.

[NOOBman1212]

My power up minkah Fitzpatrick power uo card won’t let me place the TOTY card into it but the power up pass works 

[Swag2Deep]

Can’t power up my Derrick Henry to a 92 overall and it says error ea can’t process your request at this time try again later and it’s Been like this for 2 days now and it only does that with his card and the other cards are fine it’s just his card my generation of Xbox is the one s and my madden is up to date and it still doesn’t let me power him up to a 92 then on top of that when it says error it kicks me out back the main menu of madden 

[EA_Blueberry]

@Swag2Deep 

Our apologies that it's impacting you for the Derrick Henry item. Please contact our Support team when you have a few minutes and they should be able to get this fixed up for you.

Live Support

https://help.ea.com/en/contact-us/

EA Help on Twitter

https://twitter.com/EAHelp

[marlonrobinson89]

M having the same issue when i try to power up my quinton dunbar to a 98