Re: Unable to play since morning. Error retrieving service data.
by EA_AljoOriginal Post
Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX1070
Enter RAM memory size in GB 64GB
Please select your region Asia
Were you on an Expedition when the issue occurred? Yes
What type of Expedition were you on when the issue occurred? Stronghold
What was the name of the Mission / Contract / Stronghold you were on? Sunken Cell
What was your chosen difficulty level? Grandmaster 1
What Javelin were you using when the issue occurred? Colossus
What was your Expedition team makeup? Random Freelancers
Where did this issue occur? Please include menu name or in game location. At the score screen where 4 Javs are on the platform.
When did this happen? (dd.mm.yy hh:mm) 18.12.2019 around 9:00 am GMT+8(Taipei)
Summarize your bug I can no longer log in game. The game keeps restarting itself at the title screen, with "Connection Problem - Error retrieving Anthem live service data. (and a long code, see the attached image)"
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? Game restarted to the title screen and loop with that error message.
What should be happening instead? I should be able to play as usual.
Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX1070
Enter RAM memory size in GB 64GB
Please select your region Asia
Were you on an Expedition when the issue occurred? Yes
What type of Expedition were you on when the issue occurred? Stronghold
What was the name of the Mission / Contract / Stronghold you were on? Sunken Cell
What was your chosen difficulty level? Grandmaster 1
What Javelin were you using when the issue occurred? Colossus
What was your Expedition team makeup? Random Freelancers
Where did this issue occur? Please include menu name or in game location. At the score screen where 4 Javs are on the platform.
When did this happen? (dd.mm.yy hh:mm) 18.12.2019 around 9:00 am GMT+8(Taipei)
Summarize your bug I can no longer log in game. The game keeps restarting itself at the title screen, with "Connection Problem - Error retrieving Anthem live service data. (and a long code, see the attached image)"
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? Game restarted to the title screen and loop with that error message.
What should be happening instead? I should be able to play as usual
Hi there, @NephilimDeneb.
I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
